The course aims at capacity strengthening of students and professionals in quality care at all health system levels. It consists of 7 content-related modules and one module where participants will elaborate a transfer project. The course will increase competencies for strategic decision making in managing quality, enhance skills in quality improvement mechanisms and build positive patient-centered attitudes. Participants will be introduced to current health system concepts, financing mechanisms, human resource methods and other key elements associated with improving quality at all levels of a health system. 

The course modules are: 

  • MODULE 1: The importance of quality within a health system/country context
  • MODULE 2: Quality improvement strategies
  • MODULE 3: Basic principles of health systems thinking
  • MODULE 4: Basis concepts of QI Monitoring & Evaluation
  • MODULE 5: Patient Safety
  • MODULE 6: Health human resource management
  • MODULE 7: Quality and related financial concepts
  • MODULE 8: Transfer Project

The tutors for this course are: 

Dr Irmgard Marx is a medical doctor specialised in general medicine, tropical medicine and quality management. She is a certified Clinical Risk Manager, ISO-Auditor, European Practice Assessment (EPA) Assessor and EFQM Assessor and has 20 years of experience in the field of Quality Management, Patient Safety, Systemic Organisational Development and Human Resource Development in Germany and internationally. Irmgard is a lecturer at the Medical Faculty of the University of Heidelberg and has extensive experience in all aspects of capacity building including development of e-learning courses.

Dr Sylvia Sax is a Registered Nurse (University of Illinois) with a PhD in Global Health (University of Heidelberg) and more than 30 years’ experience internationally.  Her interest in education and healthcare improvement, strengthened through a Certificate in Adult Learning and a Master in Public Health (New Zealand), led her to work for 7 years as Coordinator of a Master in International Health. She led establishment of a programme of more than 17 short courses at the University of Heidelberg and was coordinator for 3 years of the TropEd accredited short course programme. She has advised on policy, led and undertaken large-scale evaluations and designed, led and facilitated training programs.

Peter Campbell has 25-years’ experience as an international Public Health specialist. He is educated as a Family Physician, has a Masters in International Health and a certificate in Post-Graduate Medical Education. Academically, for the past 10-years he has worked for the University of Heidelberg and for the Charité, Berlin as Course-Coordinator/ Lecturer/ Thesis Supervisor/ Examiner on Masters courses including Quality Management, Health Economics/ Health Financing, and Consultancy Skills.

Dr Norma Lange-Tagaza is a Filipino-born German national doing consultancy in the areas of health, education, intercultural and international management, and development cooperation. As a Trainer, Executive Coach and Organizational Development Consultant, she brings to her work a passion for capacity development of individuals, teams and organizations using the methodologies of training, coaching and process consulting. Her topics include intercultural communication, leadership and change, conflict management and negotiation. Her training courses are theory-based, practice-oriented and client-focused and she uses a blended learning and interactive approaches. A Gestalt-trained coach and organizational development consultant, she supports the client system’s awareness, thereby enabling it to enlarge and deepen its way of thinking and doing things.

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